Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Sticker Me Club ("stickerme," "we," "us," or "our") governing your access to and use of the stickerme.club website and our AI-powered sticker generation services (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. If you do not agree to these Terms, you must not access or use our Services.

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on our website. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms:

• "Content" means any text, images, photographs, graphics, designs, or other materials.
• "User Content" means any Content you upload, submit, post, or transmit through the Services, including photographs and text prompts.
• "Generated Content" means AI-generated sticker designs and outputs created by the Services based on your User Content and inputs.
• "Products" means physical sticker sheets, stickers, and related merchandise ordered through the Services.
• "Intellectual Property Rights" means all patent rights, copyright rights, trademark rights, moral rights, rights of publicity, and any other intellectual property rights.

3. Eligibility and Account Registration

3.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction;
• Have the legal capacity to enter into a binding agreement;
• Not be prohibited from using the Services under applicable laws; and
• If using the Services on behalf of an organization, have authority to bind that organization to these Terms.

If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Account Registration

To access certain features of the Services, you must create an account by authenticating through Google OAuth. By creating an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain the security of your account credentials;
• Promptly update your account information if it changes;
• Accept responsibility for all activities that occur under your account; and
• Notify us immediately if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

3.3 Acceptance of Terms

By creating an account or using our Services, you affirmatively represent that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms or policies referenced herein. If you are using the Services on behalf of a minor as their parent or legal guardian, you accept these Terms on their behalf and assume full responsibility for their use of the Services.

4. License and Permitted Use

4.1 License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes.

4.2 License to Generated Content

Subject to your compliance with these Terms, we grant you a non-exclusive, worldwide, perpetual license to use, reproduce, display, and distribute Generated Content created from your User Content for:

• Personal, non-commercial use (e.g., on personal belongings, as gifts);
• Limited commercial use, provided that you do not resell or commercially distribute the Generated Content itself as a standalone product or in competition with our Services.

This license is subject to your continued compliance with these Terms and does not transfer any ownership of the underlying AI technology, algorithms, or models used to create the Generated Content.

4.3 AI-Generated Content Limitations

YOU ACKNOWLEDGE AND AGREE THAT AI-GENERATED CONTENT IS CREATED BY AUTOMATED SYSTEMS AND IS PROVIDED ON AN "AS IS" BASIS. By using our AI-powered generation features, you expressly acknowledge and accept that:

• No guarantee of uniqueness: Generated Content may be similar or identical to content generated for other users or to existing works. We do not guarantee that Generated Content will be unique, original, or non-infringing;
• No guarantee of accuracy: AI-generated imagery may contain errors, distortions, artefacts, or unintended elements. The output may not accurately reflect your inputs or expectations;
• No guarantee of non-infringement: Generated Content may inadvertently resemble, incorporate elements of, or be substantially similar to existing copyrighted works, trademarks, or other third-party intellectual property. We make no representation or warranty that Generated Content is free from third-party rights claims;
• Your responsibility to review: You are solely responsible for reviewing all Generated Content before use, reproduction, distribution, or ordering physical Products. You must independently assess whether Generated Content infringes any third-party rights before proceeding;
• No legal advice: Our automated content filtering and prompt sanitisation features are provided as a convenience only and do not constitute legal advice or a guarantee of compliance with intellectual property laws; and
• Right to refuse: We reserve the right to refuse to generate, print, or fulfil any order based on Generated Content that we determine, in our sole discretion, may infringe third-party rights or otherwise violate these Terms, without liability to you.

4.4 Consent to Biometric Data Processing

BY UPLOADING PHOTOGRAPHS CONTAINING HUMAN FACES TO OUR SERVICES, YOU EXPRESSLY CONSENT TO THE PROCESSING OF BIOMETRIC DATA (INCLUDING FACIAL GEOMETRY AND CHARACTERISTICS) BY OUR AI SYSTEMS AND THIRD-PARTY AI MODEL PROVIDERS FOR THE PURPOSE OF GENERATING STICKER DESIGNS.

You acknowledge that this processing is essential to the functionality of our Services and that, without such processing, we cannot generate personalised sticker designs from your photographs. If you do not consent to biometric data processing, you must not upload photographs containing identifiable human faces.

4.5 Assumption of Risk

YOU EXPRESSLY ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICES AND ALL GENERATED CONTENT. Without limiting the generality of the foregoing, you assume all risk related to:

• The accuracy, quality, suitability, or fitness for purpose of Generated Content;
• Any claims by third parties that Generated Content infringes, misappropriates, or violates their Intellectual Property Rights or other rights;
• The use, display, distribution, or reproduction of Generated Content by you or anyone with whom you share such content;
• Any loss, damage, or liability arising from the printing, production, or physical delivery of Products featuring Generated Content; and
• Any regulatory or legal consequences arising from your use of Generated Content in any jurisdiction.

4.6 Geographic Limitations

Our physical sticker Products are currently available for shipping within Australia only. By placing an order, you confirm that the shipping address is located within Australia. We reserve the right to cancel orders with shipping addresses outside our service area. The digital design generation features of our Services may be accessed from other jurisdictions, but you are solely responsible for compliance with local laws applicable to your use of AI-generated content in your jurisdiction.

5. User Content and Responsibilities

5.1 Ownership of User Content

You retain all Intellectual Property Rights in your User Content. By uploading User Content to our Services, you grant us a limited, non-exclusive, royalty-free, worldwide license to use, store, process, reproduce, and display your User Content solely for the purposes of:

• Providing the Services to you;
• Generating the requested sticker designs;
• Fulfilling your Product orders; and
• Improving our Services (using anonymized or aggregated data where possible).

This license terminates when you delete your User Content or close your account, except where retention is required for legal compliance or ongoing order fulfillment.

5.2 Representations and Warranties

By uploading User Content, you represent and warrant that:

• You own all rights to the User Content or have obtained all necessary permissions, licenses, and consents;
• If the User Content includes images of identifiable individuals (including children), you have obtained their consent (or parental/guardian consent for minors) for the use of their likeness;
• The User Content does not infringe, misappropriate, or violate any third party's Intellectual Property Rights, privacy rights, publicity rights, or other rights;
• The User Content does not violate any applicable law, regulation, or these Terms; and
• The User Content is accurate and not misleading.

5.3 Prohibited Content

You agree not to upload, submit, or create User Content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Contains nudity, sexually explicit material, or pornography;
• Depicts or promotes violence, self-harm, terrorism, or illegal activities;
• Contains hate speech, discrimination, or content that demeans individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics;
• Infringes any patent, trademark, trade secret, copyright, or other Intellectual Property Rights;
• Impersonates another person or misrepresents your affiliation with any person or entity;
• Contains malware, viruses, or other harmful code;
• Violates the privacy or publicity rights of any third party; or
• Is otherwise prohibited by applicable law.

We reserve the right to remove any User Content that violates these Terms and to suspend or terminate accounts of repeat offenders without notice or refund.

6. Prohibited Conduct

In addition to the content restrictions above, you agree not to:

• Use the Services for any illegal purpose or in violation of any applicable laws;
• Attempt to gain unauthorized access to the Services, other accounts, computer systems, or networks;
• Interfere with or disrupt the integrity, security, or performance of the Services;
• Use automated systems (bots, scrapers, crawlers) to access the Services without our express written permission;
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or AI models underlying the Services;
• Circumvent, disable, or interfere with any security features of the Services;
• Use the Services to develop competing products or services;
• Sublicense, sell, resell, or commercialize access to the Services;
• Use the Generated Content in a manner that infringes third-party rights; or
• Engage in any conduct that restricts or inhibits any other user from using the Services.

7. Products, Orders, and Payments

7.1 Product Orders

When you order physical Products through our Services, you are making an offer to purchase. We reserve the right to accept or reject orders at our discretion. Orders are only confirmed when we send you an order confirmation email.

7.2 Pricing

All prices are displayed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) where applicable. Prices are subject to change without notice, but changes will not affect orders that have been confirmed.

7.3 Payment

Payment is required at the time of order placement. We accept payment methods as displayed on the checkout page. All payments are processed securely through our third-party payment processor, Stripe. By providing payment information, you represent that you are authorized to use the payment method.

7.4 Order Fulfillment

We will use reasonable efforts to fulfill orders within the estimated timeframes provided. Shipping times are estimates only and may vary based on production capacity, shipping carrier performance, and other factors. Title and risk of loss pass to you upon delivery to the shipping carrier.

7.5 Order Cancellation and Rejection

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to situations where:

• Product or pricing information on our website is inaccurate, incomplete, or contains errors;
• The order appears to be fraudulent or unauthorized;
• The order is placed by resellers or for commercial redistribution without our authorization;
• The order violates these Terms, including prohibited content restrictions;
• We are unable to verify your identity, payment information, or shipping address;
• The Products are unavailable, discontinued, or out of stock;
• The order quantity exceeds reasonable personal use quantities; or
• We determine, in our sole discretion, that the order should not be fulfilled for any reason.

If we cancel an order after payment has been processed, we will issue a full refund to your original payment method. We will not be liable to you or any third party for any cancellation of an order.

8. Refunds and Returns

8.1 Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

8.2 Satisfaction Guarantee

In addition to your statutory rights, we offer a 14-day satisfaction guarantee. If you are not satisfied with your Products due to defects, quality issues, or errors in production, contact us within 14 days of delivery for:

• A replacement order; or
• A full refund to your original payment method.

This guarantee does not cover dissatisfaction with AI-generated designs resulting from the prompts or images you provided, normal wear and tear, damage caused by misuse, or changes in personal preference.

8.3 How to Request a Refund

To request a refund or replacement, contact us at support@stickerme.club with your order number and a description of the issue. We may request photographs of defective Products to process your claim.

9. Third-Party Links, Content, and Services

9.1 Third-Party Links

The Services may contain links to third-party websites, services, or resources that are not owned or controlled by stickerme. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. Links to third-party websites are provided solely as a convenience to you.

WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR EXAMINING OR EVALUATING THE CONTENT, ACCURACY, COMPLETENESS, TIMELINESS, VALIDITY, LEGALITY, DECENCY, QUALITY, OR ANY OTHER ASPECT OF SUCH THIRD-PARTY WEBSITES, MATERIALS, OR SERVICES. We do not warrant the offerings of any third-party websites or assume any responsibility or liability for the actions, products, or content of any third parties.

Your use of third-party websites and services is at your own risk and subject to the terms and conditions of use for such websites and services. We encourage you to read the terms and privacy policies of any third-party website you visit.

9.2 Third-Party Service Providers

We use third-party service providers to facilitate our Services, including but not limited to payment processors (Stripe), cloud hosting providers, shipping carriers, and AI model providers. These service providers have their own terms of service and privacy policies. While we carefully select our service providers, we are not responsible for their acts, omissions, or failures, and your use of any third-party services is at your own risk.

9.3 User Responsibility for Third-Party Consent

YOU CONFIRM THAT YOU HAVE OBTAINED ALL NECESSARY CONSENTS, PERMISSIONS, AND LICENSES FROM ANY THIRD PARTIES WHOSE CONTENT, DATA, IMAGES, OR LIKENESS YOU UPLOAD, SHARE, OR USE THROUGH OUR SERVICES. You are solely responsible for ensuring you have the legal right to use any third-party content and for any claims or liabilities arising from your failure to obtain proper consent.

10. Intellectual Property

10.1 AI-Generated Content and Third-Party Rights

AI-GENERATED CONTENT MAY INADVERTENTLY RESEMBLE COPYRIGHTED CHARACTERS, TRADEMARKS, OR OTHER PROTECTED INTELLECTUAL PROPERTY OWNED BY THIRD PARTIES. stickerme does not claim any affiliation with, endorsement by, or license from any third-party intellectual property owners. Our Services are not sponsored, endorsed, or approved by any third-party rights holders.

You acknowledge and agree that:

• You are solely responsible for ensuring that your prompts, inputs, and resulting Generated Content do not infringe any third-party Intellectual Property Rights;
• Our AI system attempts to sanitize references to known copyrighted characters and trademarks, but this process is not guaranteed to prevent all potentially infringing outputs;
• You must not use the Services to intentionally generate content that reproduces, imitates, or creates substantially similar versions of copyrighted characters, logos, or other protected works;
• Generated Content that resembles third-party intellectual property is provided without any warranty of non-infringement; and
• You assume all risk and liability for your use of Generated Content, including any claims by third-party rights holders.

10.2 Copyright Infringement and DMCA Takedown

stickerme respects the intellectual property rights of others and expects users to do the same. If you believe that any content on our Services infringes your copyright or other intellectual property rights, please submit a notice to our designated agent with the following information:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the infringing material is located on the Services, sufficient for us to locate it;
• Your address, telephone number, and email address;
• A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Takedown notices should be sent to: dmca@stickerme.club

Upon receipt of a valid takedown notice, we will promptly remove or disable access to the allegedly infringing content and take reasonable steps to notify the user who created or uploaded the content.

Repeat Infringers: We will terminate the accounts of users who are found to be repeat infringers of third-party intellectual property rights.

10.3 Our Intellectual Property

The Services, including the website, software, AI models, algorithms, designs, graphics, user interface, logos, trademarks, and all other Content (excluding User Content and Generated Content), are owned by or licensed to stickerme and are protected by copyright, trademark, patent, and other Intellectual Property Rights under Australian and international law.

You may not copy, modify, distribute, sell, lease, or create derivative works from our Intellectual Property without our express written permission.

10.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Services ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate such Feedback into the Services and our products without any obligation to you.

10.5 User Reviews and Comments

By submitting reviews, comments, testimonials, or other feedback through our Services or on third-party platforms (such as social media, review sites, or app stores), you grant stickerme a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to edit, copy, publish, distribute, translate, and otherwise use in any medium any such content. You acknowledge that you will not receive any compensation for your reviews or comments.

You represent and warrant that any reviews or comments you submit:

• Reflect your genuine experience and honest opinion;
• Do not contain false, misleading, or defamatory statements;
• Do not violate any third party's rights, including Intellectual Property Rights, privacy rights, or publicity rights;
• Do not contain illegal content, hate speech, or objectionable material; and
• Comply with all applicable laws and regulations.

We reserve the right, but have no obligation, to monitor, edit, remove, or refuse to publish any reviews or comments at our sole discretion, including content that we determine violates these Terms or is otherwise objectionable.

11. Service Availability and Modifications

11.1 Service Availability

WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. We do not warrant that the results obtained from the use of the Services will be accurate, reliable, or meet your expectations.

You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

11.2 Right to Modify Services

We reserve the right, at any time and without prior notice, to:

• Modify, suspend, or discontinue any aspect of the Services;
• Change prices for our Products or Services (changes will not affect confirmed orders);
• Impose limits on certain features or restrict access to parts or all of the Services;
• Update, modify, or replace the AI models and algorithms used in our Services;
• Change the design, functionality, or features of the Services; and
• Discontinue any Products or service offerings.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

11.3 Accuracy of Information

WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS WEBSITE IS NOT ACCURATE, COMPLETE, OR CURRENT. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

This website may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we specifically do not warrant that:

• The Services will meet your specific requirements or expectations;
• The Services will be uninterrupted, timely, secure, or error-free;
• AI-generated designs will be suitable for your intended purposes;
• AI-generated designs will not infringe, misappropriate, or violate any third-party Intellectual Property Rights, including copyright, trademark, or other proprietary rights;
• Our content filtering, prompt sanitisation, or other automated safeguards will successfully prevent the generation of content that resembles or incorporates protected third-party intellectual property;
• The quality of any Products will meet your expectations; or
• Any errors in the Services will be corrected.

YOU EXPRESSLY ACKNOWLEDGE THAT AI-GENERATED CONTENT IS PRODUCED BY AUTOMATED SYSTEMS THAT MAY PRODUCE OUTPUTS RESEMBLING EXISTING COPYRIGHTED WORKS, TRADEMARKED CHARACTERS, OR OTHER PROTECTED MATERIAL. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF SUCH CONTENT, INCLUDING THE RISK OF THIRD-PARTY INTELLECTUAL PROPERTY CLAIMS. YOUR USE OF GENERATED CONTENT FOR ANY PURPOSE, INCLUDING ORDERING PHYSICAL PRODUCTS, IS ENTIRELY AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STICKERME, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to, use of, or inability to use the Services;
• Any conduct or content of any third party on the Services;
• Any Content obtained from the Services;
• Unauthorized access, use, or alteration of your transmissions or content;
• Generated Content that does not meet your expectations;
• Delay or failure in delivery of Products; or
• Any other matter relating to the Services.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD $100).

These limitations apply regardless of the legal theory on which the claim is based, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow liability limitations, so the above may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless stickerme, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your access to or use of the Services;
• Your User Content, including any prompts, images, or text you provide;
• Your violation of these Terms;
• Your violation of any third-party rights, including Intellectual Property Rights, privacy rights, or publicity rights;
• Any claim by a third party that Generated Content created from your prompts or inputs infringes, misappropriates, or violates their Intellectual Property Rights, regardless of whether the Generated Content was filtered, sanitised, or modified by our automated systems;
• Your use, reproduction, distribution, display, or ordering of physical Products featuring Generated Content that infringes third-party rights;
• Your violation of any applicable law or regulation; or
• Any dispute between you and a third party regarding your use of the Services or Products.

This indemnification obligation applies regardless of whether stickerme was negligent or otherwise at fault, and survives the termination of your account and these Terms.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your right to use the Services will immediately cease.

15.2 Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including without limitation if:

• You breach any provision of these Terms;
• You engage in fraudulent or illegal activity;
• Your conduct may harm our reputation, other users, or third parties;
• We are required to do so by law; or
• We discontinue the Services or any part thereof.

15.3 Effect of Termination

Upon termination:

• All licenses granted to you under these Terms will terminate;
• You must cease all use of the Services;
• We may delete your account, User Content, and Generated Content (subject to our retention obligations);
• Any outstanding orders placed before termination will be fulfilled; and
• Provisions that by their nature should survive termination will survive, including Sections 4.3 (AI-Generated Content Limitations), 4.5 (Assumption of Risk), 5 (User Content and Responsibilities), 9 (Third-Party Links), 10 (Intellectual Property), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), 16 (Governing Law and Dispute Resolution), and 17 (General Provisions).

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2 Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the Services, the parties agree to the following escalation procedure:

• Step 1 — Informal Resolution: You agree to first attempt to resolve the dispute informally by contacting us at legal@stickerme.club. Both parties will endeavour in good faith to resolve the dispute within 30 days.
• Step 2 — Mediation: If the dispute cannot be resolved informally, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in accordance with its Mediation Rules. The mediation shall take place in Sydney, New South Wales, and the costs of the mediator shall be shared equally between the parties.
• Step 3 — Litigation: If the dispute is not resolved through mediation within 60 days of referral, either party may initiate proceedings in the courts of New South Wales, Australia.

You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any disputes. Nothing in this section prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

16.3 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and stickerme regarding your use of the Services and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, riots, pandemic, government actions, or failures of third-party services.

17.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly provided herein.

17.7 No Agency or Partnership

Nothing in these Terms shall be construed to create a joint venture, partnership, employment, or agency relationship between you and stickerme. You have no authority to bind stickerme in any respect whatsoever. Neither party shall hold itself out as an agent of the other or represent to any third party that it has any authority to act on behalf of the other party.

17.8 Electronic Communications Consent

By using our Services, you consent to receiving electronic communications from us, including but not limited to:

• Order confirmations and shipping notifications;
• Account-related notices and updates;
• Changes to these Terms, our Privacy Policy, or other legal notices;
• Service announcements and promotional communications; and
• Responses to your inquiries or support requests.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in such communications, but you cannot opt out of transactional or legal communications related to your account or orders.

17.9 No Waiver of Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement. To the extent that any provision of these Terms is inconsistent with mandatory consumer protection laws, that provision shall be read down or severed to the extent necessary to ensure compliance with those laws.

17.10 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

18. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

Email: legal@stickerme.club

Postal Address:
Sticker Me Club
Legal Department
Australia