Question 1

How do I create a sticker design?

Accepted Answer

Upload a clear photo, choose a scene, and we turn the subject into a personalised illustrated sticker. You can keep experimenting before choosing what to print.

Question 2

Do I need design skills?

Accepted Answer

Not at all! You can pick from existing scenes or customize your own.

Question 3

How long does it take to generate a design?

Accepted Answer

Most designs are generated under 30-45 seconds. Complex designs might take a bit longer.

Question 4

How are the illustrations made?

Accepted Answer

Your sheet is drawn by image generation models from the photo and scene you pick. No one hand-draws it, and nothing is traced off stock art. Your photo goes only to the providers that draw the sheet, is never used to train models, and is never sold. There is more detail on our safety page.

Question 5

Can I create multiple designs?

Accepted Answer

Yes. You can try different scenes and generate multiple designs before you order. Your designs are saved in your design history when you’re signed in.

Question 6

Can I refine or modify my design?

Accepted Answer

Absolutely! You can provide feedback like 'make it more colorful' or 'add a vintage style' to refine your design.

Question 7

What if I don't like the generated design?

Accepted Answer

No problem! You can generate a new design with a different prompt, or refine the existing one with additional instructions. Each generation uses a credit; accounts receive free weekly credits, and you can earn bonus credits or buy more.

Question 8

Can I upload my own images?

Accepted Answer

Yes. Upload a photo of a child, adult, pet, or anyone else you want to feature. A clear, well-lit photo with the subject visible gives the best result.

Question 9

What sizes are available?

Accepted Answer

We print on sticker sheets of 4x7 inches (roughly 10x18 cm). When designing, you can choose the size of your stickers (small, medium, or large) which determines how many fit on each sheet.

Question 10

What materials do you offer?

Accepted Answer

Our stickers are printed using dye-sublimation on premium laminated PET sticker paper. The automatic overcoat makes them waterproof, scratch-resistant, and fade-resistant, so they are perfect for drink bottles, lunch boxes, and outdoor use.

Question 11

What's the minimum order quantity?

Accepted Answer

No minimum order quantity! You can order as few as 1 sticker sheet.

Question 12

Do you offer bulk discounts?

Accepted Answer

For orders over 100 stickers, please contact us for a custom quote with volume pricing.

Question 13

Is there a charge for making designs?

Accepted Answer

Accounts receive free generation credits each week. You can also earn bonus credits or buy additional credits separately. Physical stickers are charged only when you place an order.

Question 14

Where do you ship?

Accepted Answer

We ship within Australia and to a select set of international countries. International shipping rates are higher than domestic delivery.

Question 15

How long does shipping take?

Accepted Answer

Shipping takes 5-7 business days, and processing takes 1-2 business days.

Question 16

How much is shipping?

Accepted Answer

Standard domestic shipping is $5.00 AUD, and free on orders over $40 AUD. International shipping rates are higher and vary by country. You'll see the exact cost at checkout.

Question 17

Can I track my order?

Accepted Answer

Yes! You'll receive a tracking number via email once your order ships.

Question 18

What if my order is damaged or lost?

Accepted Answer

Contact us immediately and we'll send a replacement or issue a full refund.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), Stripe is our payment processor.

Question 20

Is my payment information secure?

Accepted Answer

Yes! We use industry-standard encryption and never store your payment details. All transactions are processed through Stripe.

Question 21

Do prices include GST?

Accepted Answer

Yes, all prices shown include GST.

Question 22

What if I'm not satisfied with my stickers?

Accepted Answer

Our 14-day guarantee covers defects, quality issues, and production errors. Contact us within 14 days of delivery and you can choose a replacement or a full product refund. It does not cover a change of mind about an approved design, and shipping costs are not refundable. Your consumer-law rights still apply.

Question 23

What quality can I expect?

Accepted Answer

All stickers are printed at 300 DPI using dye-sublimation with an automatic lamination overcoat. They're waterproof, scratch-resistant, and fade-resistant.

Question 24

Can stickers be used outdoors?

Accepted Answer

Yes! The lamination overcoat makes our stickers waterproof, scratch-resistant, and fade-resistant, which makes them great for outdoor use.

Questions, answered

Getting Started

Design & Customization

Orders & Pricing

Shipping & Delivery

Payment & Security

Quality & Returns

Still have questions?